Four steps, from your first message to confirmed delivery. This page exists so you know what happens after you press send, and so you know where our responsibility begins and ends.
The same contact handles your enquiry from the first message to confirmed delivery. Nothing is handed between departments.
You send the product or specification, an approximate quantity, and the origin or destination country. We read the requirement, confirm we can work on it, and tell you if anything essential is missing.
We approach suppliers who can meet the specification and volume, negotiate price and terms on your behalf, and come back with what is available and on what basis.
We coordinate the documentation the trade requires and arrange the movement of the goods, working with the group’s freight forwarding arm on the shipment itself.
The goods arrive at the agreed destination and we confirm completion with you. If the trade is a repeat requirement, the same contact handles the next one.
Parts of a cross-border trade are performed by regulated or specialist parties: customs processes, duty assessment, inspection and certification where a trade requires it, and the physical carriage of goods. Our role is to coordinate those parts and keep them moving, and to tell you plainly which of them sits with a third party.
We say this on our own website rather than in a contract clause, because knowing where an intermediary’s responsibility ends is part of deciding whether to work with one.
[CLIENT TO CONFIRM: the exact split, per activity. Blocking question B-5.]
Straight answers on what we need, what we coordinate, and where our responsibility begins
and ends.
The product or specification, an approximate quantity, and the origin or destination country. A sample or product code helps but is not required. If anything essential is missing, we come back with one short set of questions rather than a second form.
Do you buy the goods, or introduce me to a supplier?
What do you coordinate, and what do you not perform yourselves?
Send us the product, the quantity, and the countries involved, and we will come back with what we can source and on what terms.